You’ve built your dream home. We’re here to ensure you enjoy it.

As a Heritage Homes homeowner, they are now part of our family. We want to ensure that their questions and concerns are addressed along with having the knowledge for the responsibilities of being a new homeowner. It’s their journey and Heritage Homes is proud to be a part of fulfilling thier dreams. Before our homeowners even move in we have a meeting with them two weeks prior to closing to have a warranty snapshot meeting. During this meeting they review the 1 year limited warranty, talk about what to expect at the orientation and address any questions or concerns. One week from closing we host another meeting that covers the final orientation and walk through at their home with the HomeCare® Manager. This meeting covers the demonstration of their new home, review key maintenance points and limited warranty coverage and confirm that Heritage Homes installed selections and options as they ordered them. Closing day has arrived and our homeowners get a real time update on their home and an explanation of items that may still need to be completed due to weather or replacement parts, which is rarely the case. We pride ourselves and celebrate the fact we have no unfinished items to be done after closing date and if we do it is one or two small things that are out of our control. After they have moved-in, our in-house HomeCare department maintains regular contact with our homeowners to make sure their questions are answered, concerns taken care of and they are enjoying their brand new home to its fullest with check in’s at 2 months, 6 months and 1 year. They are also the contact for all of their HomeCare® warranty needs.

HomeCare® Meetings

2 weeks prior to Closing

Warranty Snapshot meeting at Heritage Homes.

  • Review of 1 year limited warranty.
  • What to expect at the Orientation.
  • Address any questions or concerns.

1 week prior to Closing

Final Orientation and Walk through at your home with the HomeCare® Manager.

  • Demonstration of your new home.
  • Review of key maintenance points and limited warranty coverage.
  • Confirmation that Heritage Homes installed selections and options as you ordered them.

Closing Day

  • Real time update on your home.
  • Explanation of items that may still need to be completed due to weather or replacement parts.

Warranty Visits

  • First visit (courtesy, if needed) approximately 10 -15 days after close
  • Scheduled warranty visits in your home
  • A tentative schedule is given during the orientation of the home.
    • 2 Month
    • 6 Month
    • 1 Year
  • Priority visits between scheduled warranty visits for items that need expedited attention.
  • 24-hour service for emergencies relating to heating, plumbing or electrical issues
  • Timely response to warranty issues
  • Full time Administrative Assistant to answer calls and emails during our normal office hours of 8am-5pm, M-F

Meet the Team

Wayne McGrath

Wayne McGrath

HomeCare Manager

As a Heritage Homes homeowner, you are now part of our family. After you have moved-in, Wayne maintains regular contact with you to make sure your questions are answered, concerns taken care of and you are enjoying your brand new home to its fullest. He is also the contact for all of your HomeCare® warranty needs.

Tim Cin

Tim Cin

HomeCare Coordinator

Tim will stay in contact with you throughout your limited warranty and helps you along the way in the first year of being in your new Heritage home.

Jeff Mayer

Jeff Mayer

Quality Assurance Technician

Jeff ensures your new home meets both your expectations and our quality standards.