You’ve built your dream home. We’re here to ensure you enjoy it.
As a Heritage Homes homeowner, they are now part of our family. We want to ensure that their questions and concerns are addressed along with having the knowledge for the responsibilities of being a new homeowner. It’s their journey and Heritage Homes is proud to be a part of fulfilling their dreams. Before our homeowners even move in we have a meeting with them two weeks prior to closing to have a warranty snapshot meeting. During this meeting they review the 1 year limited warranty, talk about what to expect at the orientation and address any questions or concerns. One week from closing we host another meeting that covers the final orientation and walk through at their home with the HomeCare® Manager. This meeting covers the demonstration of their new home, review key maintenance points and limited warranty coverage and confirm that Heritage Homes installed selections and options as they ordered them. Closing day has arrived and our homeowners get a real time update on their home and an explanation of items that may still need to be completed due to weather or replacement parts, which is rarely the case. We pride ourselves and celebrate the fact we have no unfinished items to be done after closing date and if we do it is one or two small things that are out of our control. After they have moved-in, our in-house HomeCare department maintains regular contact with our homeowners to make sure their questions are answered, concerns taken care of and they are enjoying their brand new home to its fullest with check in’s at 2 months, 6 months and 1 year. They are also the contact for all of their HomeCare® warranty needs.
